8 What Are You Doing? 1 Listen and Discuss 1. Are there telephone helpline services in your country? 2. What services do they offer? Hello. This is Matt. What are you doing? Oh, you're at home ... Me? I'm still at work. But right now, I'm having a break at the helpline café... وزارة التعليم Ministry 4ucation 2024-1446 1 Lunch Special 4742 2 2514 1. Ken is watching TV. 2. Ryan is surfing the Internet and drinking coffee. 3. Matt is talking on his cell phone. 4. Frank and Jason are eating sandwiches. 5. Mike and Daren are reading magazines. 6. George and Peter are looking at maps. 7. Henry is writing an email to a customer. 8. Pedro is speaking to a customer. 9. Jamal is working online. 10. Colin and Brian are chatting. SG_01_COMBO_TEXT_2024.indb 64 3 5 FYI A helpline or hot line is a telephone line for people to ask questions and to find out or talk about something. 4 رابط الدرس الرف www.ien.edu.sa 29/4/24 11:31 PM

وزارة التعليم Ministry of Education 2024-1446 E-mail 7 8 HELPLINE Helping People 6 9 78 Quick Check ✓ A. Vocabulary. Name things in the office/café. B. Comprehension. Answer yes or no. 1. Matt is talking on the phone. 2. Mike and Daren are talking to customers. 3. Frank and Jason are having coffee. 4. 5. Henry is writing an email to a customer. Ryan is working. 2 Pair Work A. Ask and answer about the people at the office. What is Ryan doing? He's drinking a cup of coffee. What are Frank and Jason doing? They're eating sandwiches. B. You are having a break at the café. Role-play a phone conversation with a friend. Talk about the people at the helpline office. SG_01_COMBO_TEXT_2024.indb 65 65 10 29/4/24 11:31 PM